4 Ways to Avoid Getting Hit by Negative SEO or New Unnatural Links

4 Ways to Avoid Getting Hit by Negative SEO or New Unnatural Links


When helping clients with Penguin or manual actions for unnatural links, it’s common for companies to start asking questions about negative SEO. Once clients understand how Penguin works, and how unnatural links could impact a website, they wonder what would stop competitors from launching an all-out attack on their own website. And more importantly, what type of defense strategy could they build to thwart a negative SEO attack?
Beyond negative SEO, unnatural links have an uncanny way of replicating themselves across more spammy sites (without a company actively setting up those new links). So, even if a competitor isn’t launching a negative SEO campaign, situations like “replicating unnatural links” could end up coming back to hurt companies down the line.
For example, my column from October explained how a company first got hit by Penguin 2.0, andthen again by Penguin 2.1. It ends up they put a stake in the ground, and stopped monitoring unnatural links, so they ended up getting hit twice (versus recovering). Not good, to say the least.
This makes it hard for businesses that dug themselves into a hole to fully jump out of that hole. For some companies involved in unnatural link building over the past several years, it’s like being part of an organized crime family. You can’t just pick up one day and leave. There will be a price to pay.
Based on what I explained above about negative SEO and replicating unnatural links, defense measures can play an important part of a company’s SEO efforts.
This post will give you several methods for monitoring, tracking, and analyzing, new unnatural links. After I cover each method, I’ll explain what you can do with your findings (to avoid getting hit). Because when dealing with link problems, analysis is one thing, taking action is another.

Methods for Tracking New Unnatural Inbound Links

1. Google Webmaster Tools Latest Links

Many people don’t realize that Google provides a separate download for a website’s latest links.
If you head over to Google Webmaster Tools and click “Search Traffic” in the left sidebar, and then “Links to Your Site”, you will see an overview of your inbound links.
If you click the “More” link under “Who links the most”, you will see a list of all domains (top 1,000) linking to your site. At the top of that report, there are three buttons. One of those buttons is labeled “Download latest links”.
Download Latest Links Google Webmaster Tools
When you download that report, you can see your latest links by date that Google has picked up. And yes, if you’ve been dealing with an unnatural links situation, the list might shock you.
You may see new spammy links showing up, which could be the result of older unnatural links replicating, or it could be negative SEO. The good news is that you’ll know about the new links, and can take action.
Links First Discovered

2. Majestic SEO “New” Links

Majestic SEO is my favorite link analysis tool. It holds a boatload of data, provides a ton of functionality, and easily enables you to refine and download your links.
For our purposes today, the main navigation provides a link labeled “New”, which will take you to a cool visualization of new links being discovered for the domain, subdomain, directory, or URL.
New Links Majestic SEO
First, check out your trending. Does that look natural? Is there a spike over the past 90 days that looks strange? Does the trending match up with your content development, campaigns, etc.?
Majestic enables you to highlight any 14 day period in the chart to view the new links built during that timeframe (below the chart). Then you can easily export those links for further analysis in Excel. Also, Majestic provides “First Indexed”, “Last Seen”, and “Date Lost” fields, which can help determine what’s going on.
Note, Majestic doesn’t know when a link was actually first placed on the web, just when it was first indexed by its crawlers. There are times you will find a “First Indexed” date that’s off. That’s why it’s important to analyze the links versus just taking the data as-is.

3. Open Site Explorer “Just Discovered”

Open Site Explorer also provides a nifty piece of functionality for finding new links. In the main navigation, there’s a link for “Just Discovered” that takes you to a report listing all links the service has recently picked up (and sometimes just minutes after being published).
Just Discovered Links OSE
Using “Just Discovered”, you can filter by the type of link (followed, nofollowed, 301, etc.), and select if you want to see new links to the domain, subdomain, or URL. In the report, you can view the URL linking to your site, the anchor text of the link, domain authority of the site linking to you, and the date the links were first discovered. Then you can easily export those results for further analysis in Excel.

4. Ahrefs – New Backlinks and New Referring Domains

Ahrefs is another excellent link analysis tool, and it provides some of the best functionality available when analyzing new inbound links. After entering a domain in the Site Explorer field, you can click the “New” link under “Backlinks”. That will take you to the new backlinks report, where you have the ability to drill into the data in several ways.
First, you can select pre-determined timeframes (Today, Yesterday, Past 7 Days, Past 30 Days, and Past 60 Days) for analysis. But Ahrefs provides more flexibility than that. You can use the calendar to select any custom timeframe you want (over the past 60 days).
Ahrefs Timeframe
You can also click the “Graph” link to view a graph of all new and lost links over the past 60 days. If you click on a bar in the graph, Ahrefs will display the new or lost backlinks for that specific day.
New Ahrefs bar graph
Once you select a timeframe, you can view the link information in the report below the calendar. You can see the referring link, its title, how many external links that URL contains, how many internal links the URL contains, its status code, the number of social shares, the destination URL being linked to, its title, the anchor text of the link, and when the link was placed. Yes, that’s a lot of data to analyze for sure.
New Ahrefs URLs
But you can do more. You can further refine your data via the buttons at the top of the report.
For example, you can select all links, dofollow, redirect, governmental, educational, notsitewide, sitewide, and nofollow. The report below automatically updates showing you just the inbound links that fit the criteria you selected.
And of course, you can easily download your links for further analysis in Excel.

What To Do Once You’ve Uncovered New Unnatural Links

Now that you understand how to find the latest links leading to your site, you still need to know what to do with them. If you exported the results to Excel, then you should have multiple spreadsheets to work with (from each data source). Personally, I like combining the data into one spreadsheet, but still have separate worksheets by data source.
Below are some recommendations for analyzing and dealing with unnatural links you find during your research.

Make it a Monthly Process

I highly recommend empowering someone at your organization to check new links on a monthly basis. Don’t check your latest links every few months, only to find out you’ve got a big problem. Or worse, don’t get hit by Penguin or a manual action because you weren’t staying on top of your link profile. If you miss the window of opportunity, you’ll be dealing with months of recovery (or longer).
In a perfect world, this process should not take a lot of time each month. Most companies won’t be dealing with new unnatural links.
Spend one morning each month and go through the process I listed earlier for tracking and analyzing new links. If you find unnatural links, you can immediately deal with the situation, remove the new links, disavow them, etc. And then you can dig in further to find out who is setting up those links, if needed.

Hunting Unnatural Links

Now that you have the latest links by data source, I would start reviewing the links in detail. For example, filter by anchor text, filter by domain name, etc. Then you should start manually checking the links that are suspicious.
If you find new unnatural links that could have been the result of previous link building campaigns, flag them in the spreadsheet. You can simply create a new column where you can flag URLs (Remove, Disavow, Okay, Ignore, etc.)
By creating a new column, you can filter the worksheet by the flags you set up. That will be helpful while compiling a final a list of problematic links.

Manually Remove

One you have a final list of unnatural links, try to remove as many as you can manually. To me, that’s always the best route.
Now, if any of the unnatural links are completely out of your control, then you can simply disavow them by creating or updating your disavow file. That said, if you can find contact information, or a way to remove those links, then I would.

Disavowing URLs and Domains

As mentioned above, if you can’t remove new unnatural links, then you should disavow them.
First, identify if the domain is ultra-spammy or if it’s just the URL that’s problematic. For example, a domain that’s ultra-spammy that looks completely automated would be one you could simply disavow at the domain level. But if you find a domain that is maintained by a company, or a specific webmaster, blogger, etc., and it contains decent content, then you might want to simply disavow the URLs that contain links to your site (versus the entire domain).
If you’re not familiar with the disavow tool, you can either enter a full URL per line or you can use the domain directive (e.g., “domain:example.com” would disavow all links from example.com.
When you have your list of domains and URLs to disavow, then update your disavow file and submit that file via the disavow tool. And don’t be afraid to add domains or URLs to your list down the line. It’s totally OK, and normal, for that list to grow.

Put On Your Detective’s Hat

If you find new unnatural links keep popping up across various websites, try to find out why that’s happening. For example, is someone still building links for you? Has all unnatural link building stopped? If you’re at a large company, or if you’re working with a number of agencies or consultants, has your decision to stop unnatural linkbuilding been thoroughly communicated to all involved?
I’ve mentioned this during a previous post about negative SEO, but most companies that believe they are being attacked are usually wrong. Upon digging in, it’s typically someone tied to the company (an internal employee trying to increase rankings, an SEO agency, PR agency, consultant, etc.) And no, they typically weren’t trying to destroy the company. They simply had bad advice, or took the easier (but dangerous) route to increasing rankings.
That said, if you truly believe it is negative SEO, then try to track unnatural links back to the source. Start asking questions, emailing site owners, finding common sites and companies with links on the same pages, etc. You never know what you are going to find.
I once helped the CEO of a startup with Penguin who was waking people up in the middle of the night asking questions. That was awesome, and yielded answers by the way. Be a bulldog and get to the bottom of the mystery.

Summary – Avoid Penguin and Manual Actions By Staying Vigilant

By using the methods listed above, you can stay on top of new inbound links. And if you notice anything strange, you now have a plan of attack for finding, analyzing, organizing, and dealing with those unnatural links.
Again, I recommend implementing a monthly process for checking your latest links (so you can avoid the nasty bite of Penguin, or the shock of a manual action). The good news is that you can start right away. Like now.

Conversion Optimization For E-Commerce Shopping Carts

Conversion Optimization For E-Commerce Shopping Carts

E-commerce websites come in all shapes and sizes, but they all have one thing in common: the shopping cart. For something that is so easy to do in real life, the online shopping experience is usually done so badly you’d think some companies were trying to turn away shoppers. Those companies that get it right find themselves on the Internet Retailer 1000 list.
shoppingcart
When you don’t have an e-commerce team to make regular changes and ensure that people find what they want and buy more stuff, what should you be doing to increase conversions?

When 1% Means 6 Figures

You need to create a clear picture of your average online purchase transaction, minus shipping, taxes and sales, no matter what they are buying. This metric will give you a good starting point to determine what a customer is worth. As you dig deeper into your analysis, you can do this same thing by product category, but at least start out with the average transaction price.
So, how can even 1% improvement in your visitor to transaction ratio impact the business? Here is an oversimplified example. Let’s say your average transaction is $100, and you have 10,000 unique visitors monthly. If 1% of those unique visitors make a purchase while on the site, this means on average you are selling $10,000 in product monthly, which equals $120,000 per year. If you can move that 1% to 2%, that doubles to $240,000. Small improvements in conversions can drive big dollars in e-commerce.

Measure To Find Your Problems

For shopping carts, there are some standard metrics you need to create and track on a constant basis to see how your improvements are working. Most shopping cart processes include 5 primary steps:
  1. Add to Cart
  2. Shipping
  3. Credit Card Entry
  4. Confirmation
  5. Order Processed
Obviously there are many different types of checkout procedures for shopping carts than just the standard. Assuming you have a standard cart or something really similar, the following are metrics you want to watch.
  1. Add to Cart Rate – The number of unique visitors that added items to the cart, divided by the total number of unique site visitors for the same time period.
  2. Finished Cart Rate – The number of people who added items to the cart and clicked the button to take them to the shipping page, divided by the number of people who added items to their cart.
  3. Finished Shipping Rate – The number of people who filled out shipping information and submitted the form, divided by the number of people who visited the shipping page.
  4. Checkout Rate – Assuming your Checkout is the last step and confirms payment, then this is the number of people who purchased product divided by the number that submitted shipping information.
  5. Total Site Conversion Rate – This is the total number of unique site visitors relative to the total number of purchases in the same time period.
  6. Cart Abandon Rate – This metric is a measurement of the number of people who added items to the cart that did not make an actual purchase.
  7. Cart/Purchase Rate – This metric shows the number of people who did add to the cart that actually purchased a product.
These are your starting point metrics for determining how your shopping cart is performing. The basic idea is to create a conversion rate for every step you have.
There are obviously many other important metrics, but these should be the big ones you watch and try to improve over time. Be sure to filter out or segment your internal team and channel partners or the numbers will be incorrectly skewed.

Get Rid Of Cart Roadblocks

The reason you want to measure the performance of each step is to determine where the greatest amount of drop off is occurring. Additionally, you’ll be able to better monitor the results of any changes you make on a given step in the cart. Each step of a shopping cart is an opportunity to lose a customer, so knowing each conversion rate will give you insight into the user experience.
As an example, if you find there is a large percentage of drop offs after people visit the shipping page, there may be problems with the shipping page that need addressing to decrease abandonment. Maybe there is a technical error that occurs within certain browsers or devices, or it could be you’re asking for unnecessary information which causes people to drop out.
Another common roadblock that carts experience is unintentionally redirecting them away. If you have links to things like the privacy policy or an FAQ on the shipping page (or anywhere else), stop linking to a separate page and taking people away from the shopping cart. When possible, show a pop up modal window or at least open a new tab. Taking people away from the shopping cart is like taking them out of line at the cash register and sending them over to a long customer support line. They may not be back.

Make It Fast

This is common sense, but make your shopping experience simple, obvious, and fast. The more steps you put in a shopping cart process, the lower the number of sales you will make. Every step a person has to make is an opportunity for them to change their mind. Even if they have to scroll down the page to get to the form, that is an unnecessary step they have to take. Again, remember to remove roadblocks to make the user experience fast.
When I’m studying our customer e-commerce sites, I often see each step in the cart losing anywhere from 5-30% of the buyers from the previous step. That can add up quickly when you put roadblocks in front of visitors.

Dive Deeper Into Segments To Find Gold

As you begin to understand these metrics for your entire audience, begin dissecting them to understand how different segments of your visitors actually perform for those same metrics.
For instance, take a look at visitors from organic search and compare to your SEM visitors. How do their behaviors differ in ways that you can capitalize on? Or if you have international customers, what can be done to improve their conversion rates?
When you are able to segment your visitors, you’ll start noticing unique trends that you can optimize to increase your conversion rates. Obviously you’ll reach a point of diminishing returns, but you’ll find lots of things you can do to drive up those conversions before then.

Don’t Forget To Re-Engage

As we all know, cart abandonment happens and it happens at every stage of the checkout process. I won’t go into the concepts of email nurturing, but knowing where an individual abandons their cart will help you craft automated messages to these visitors if you were able to capture their email.
Using email to bring people back to their cart is one of the best tools for speeding up a possible sale when people are checking other prices, thinking it over or simply became distracted. Knowing the point at which they left will be a big help to crafting the most appropriate email responses.